I was not receiving mails from a particular email address. The MX records checked out fine. The mail server was not in any of the DNSBL list I was subscribed to. There was nothing in the logs that mentioned that there was any emails coming in from the user. However, it did have a lot of relaylocks for the mail servers IP address.
Digging in some more, I found a similar issue discussed at theplanet forum where the issue was caused due to conflict of timeouts and auth packets being dropped instead by the sender mail server, so I adjusted qmail timeout which seemed to push the conversation between the MTAs forward and the emails are now being accepted.
I changed the default timeout from 30 seconds to 15 seconds by editing the /etc/inetd and adding -t15 as below.
smtp stream tcp nowait.1000 root /var/qmail/bin/tcp-env tcp-env -t15 /usr/sbin/rblsmtpd -r bl.spamcop.net -r zen.spamhaus.org /var/qmail/bin/relaylock /var/qmail/bin/qmail-smtpd /var/qmail/bin/smtp_auth /var/qmail/bin/true /var/qmail/bin/cmd5checkpw /var/qmail/bin/true
smtps stream tcp nowait.1000 root /var/qmail/bin/tcp-env tcp-env -t15 /usr/sbin/rblsmtpd -r bl.spamcop.net -r zen.spamhaus.org /var/qmail/bin/relaylock /var/qmail/bin/qmail-smtpd /var/qmail/bin/smtp_auth /var/qmail/bin/true /var/qmail/bin/cmd5checkpw /var/qmail/bin/true
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mail not receiving in mx pointed to google account from the plesk server
This seems to be an external issue if the mx is pointed elsewhere.
What would be the domain you are having problem with?