Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers. The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. It was written originally as a trouble ticket system.
Cerberus delivers a highly-customizable, intuitive interface packed with an abundance of powerful features, such as:
- an exceptionally adaptive anti-spam system
- comprehensive search and customer history functionality
- e-mail templates for standard responses and canned text
- an extensive reporting system
- a central knowledgebase providing solutions to previously addressed issues
- multiple department and e-mail address support
- project and task tracking
- emerging automated agent behavior
- and much more...
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